Because Integra places technicians, account managers and customer care professionals in your market, we are able to quickly address your questions and concerns. In fact, on average, Integra resolves over 90 percent of all customer questions on the first call. Technical support engineers monitor Integra’s state-of-the-art network 24 hours a day. No matter when you call, an experienced professional will always answer, ready to help.
Businesses rate reliability as the most important factor in choosing a voice and data communications provider. To ensure clear, fast and dependable service, we actually own and maintain our own network instead of reselling another carrier’s service. This investment enables us to control the quality and reliability of service to our customers.
When you call Integra Telecom, a real person will answer the phone – not an automated voice recording system. And, in most cases, the person on the other end of the line will be located in the same service area as your business. We’re not just in your time zone, we’re in your neighborhood. It’s this unique, locally-based service model that has earned Integra the industry’s best service ratings and highest level of customer loyalty.